Privacy Policy

Elliotts Tech Pty Ltd

1. Introduction

Elliotts Tech Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy of our clients and their staff. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1.1 Scope

This policy applies to all personal information collected by Elliotts Tech in the course of operating our business as an IT company and Managed Service Provider (MSP).

2. Types of Personal Information Collected

We collect and store the following types of personal information:

• Names
• Phone numbers
• Email addresses
• Residential and business addresses
• Computer details
• Network information
• Banking information (for customers with recurring services)

3. Purposes of Collection, Use, and Disclosure

We collect, hold, use, and disclose personal information for the following purposes:

• To provide IT support and managed services requested by our clients
• To manage and fulfill service contracts
• To communicate with clients about relevant jobs and occasional marketing purposes
• To ensure the security of our clients’ networks and data

4. Collection and Storage of Personal Information

Personal information is collected through our direct interactions with clients and their staff, including via phone calls, emails, and web forms. All collected data is securely stored in cloud services with data centers located within Australia, protected by geographical locks, multifactor authentication, encryption, and limited access conditions to ensure security and confidentiality.

4.1 Call Recordings

All calls are recorded and transcribed for internal use only. These recordings are securely stored and are not shared with any third party.

5. Disclosure of Personal Information

We do not sell or give personal information to any third party. Personal information may be disclosed to contractors only to the extent necessary to complete requested work. This information is limited to what is relevant to the job, such as name, phone number, address, and some network information.

6. Email Communication

We adhere to a strict no-spam policy. Email addresses are used only for job-related communication and occasional marketing emails. Clients may unsubscribe from marketing emails by replying to the email, clicking the unsubscribe link, or contacting us by phone.

7. Access and Correction

Individuals may request access to, or correction of, any personal information we hold about them. Requests can be made by contacting us through the details provided in this policy.

8. Complaints

If an individual believes there has been a breach of the Australian Privacy Principles, they may lodge a complaint with us. We will promptly investigate the complaint and respond with our findings and actions taken.

9. Contact Details

For any questions, requests, or complaints regarding this Privacy Policy or the handling of personal information, please contact us at:

Elliotts Tech Pty Ltd

Phone: 08 9756 7273

Email: help@elliotts.tech

Address: Shop 28c, 55 Dunn Bay Road, Dunsborough WA 6281

10. Policy Review

We reserve the right to review and update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. This policy was last updated in Nov 2024.