Refunds and Returns Policy

1. Overview

We are committed to providing high-quality products and services. This policy outlines the circumstances under which returns and refunds may be accepted.

2. Services

Due to the nature of professional services, refunds for completed service work are not available except where required by applicable law.

By engaging our services, you acknowledge and agree that:

• Service fees are charged for the time, expertise, labour, and resources provided.
• Once services have commenced or been completed, they cannot be returned.
• Dissatisfaction with a service outcome does not automatically entitle a customer to a refund.
• Where a service issue is identified, we may, at our discretion, offer to rectify the issue or re-perform the applicable work before considering any other remedy.

Nothing in this policy excludes, restricts, or modifies any rights that cannot be excluded under applicable consumer protection laws.

3. Physical Products and Goods

Returns may be accepted for physical products purchased from us provided that:

• The return request is made within 30 days of the purchase date.
• The item is unused and in new, resalable condition.
• All original packaging, accessories, manuals, and included components are intact and undamaged.
• Proof of purchase is provided.

We reserve the right to inspect returned items before approving a refund.

4. Items Not Eligible for Return

Returns and refunds will not be accepted for:

• Products that have been opened, used, installed, modified, damaged, or altered after delivery.
• Products returned without original packaging.
• Special-order, custom-made, or personalised items unless required by law.
• Service work, labour charges, consultation fees, or project fees except where required by law.

5. Refunds

Once an approved return has been received and inspected:

• Refunds will be processed to the original payment method where possible.
• Shipping, freight, installation, labour, or handling charges are non-refundable unless required by law or where the return is due to our error.
• Refund processing times may vary depending on your payment provider.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect product, please contact us as soon as reasonably possible with details of the issue and supporting photographs where applicable. We will work with you to provide an appropriate remedy in accordance with applicable consumer laws.

7. Consumer Rights

This policy is intended to operate alongside applicable consumer protection legislation. Where consumer guarantees or statutory rights apply, those rights take precedence over any provision of this policy that would otherwise limit them.